In the event of an anomaly (non-conforming products, missing products.), you must report your reservations to the logistics manager on site.

When picking up your order at our warehouse, you must check the goods.

After confirmation of your order, you will then be informed by email as soon as your order is ready and thus proceed to the collection of your goods.

When placing an order, in the « Delivery methods » box, check the option « Pickup by the client ».

The pickup option is free of charge, leaving only the fees of the carrier of your choice or your travel expenses at your charge. Monday to Thursday from 09:00 am to 12:30 pm and from 1:30 pm to 5:30 pm.įriday from 09:00 am to 12:30 pm and from 01:30 pm to 04:30 pm. You can choose to pick up your order at the SecondFlor warehouse by your own means. In case of delivery failure, if the customer is responsible, processing fees will be deducted from the refund of the returned products up to 20% with a minimum fee of 20€ for deliveries in France and 45€ for deliveries in Europe.įor more information about after-sales service, visit our FAQs section: After-sales service You will then have 7 calendar days to collect the parcel before it is returned to the sender. You will be informed by email or text message.

In case of your absence or failed delivery attempts, the carrier may drop off your package(s) at a pick-up point. Only deliveries with reservations noted on the carrier's form will be processed by after-sales service. In any case, do not hesitate to unpack your packages in front of the carrier.

In the event of an anomaly (torn film, damaged boxes), you must specify reservations explaining the anomaly on the carrier's form in order to be able to make a claim to us.It is your responsibility to be able to receive this type of delivery. The driver is not engaged on an indoor or upstairs delivery. In all cases, delivery stops at the building door.When you receive your packages, here are the instructions to follow: Our shipping company makes its delivery to the address provided when the order is placed or the one determined with him following the sending of the pick-up email.

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