Ashampoo told us that it aims to respond to all customer queries within 24 hours. In our testing, we received replies to queries within 10 hours, which is pretty quick. You can also contact Ashampoo support through an online form. There’s an online manual too, but besides listing each of the functions in the software tool, it doesn’t go into much detail. If you accidentally click Clean when you meant to hit Optimize, you can be waiting 20 or 30 seconds before you can exit the menu.Īshampoo has a basic support site for its products, including WinOptimizer (Image credit: Ashampoo WinOptimizer) SupportĪshampoo has a basic FAQ for WinOptimizer on its site, with a few brief answers to common queries. One issue is that jumping between menu items can be a bit sluggish. Hidden away, you’ll find modules for managing your computer’s fonts, checking your hard drives for errors, and recovering deleted files.

There’s a useful suite of system information and benchmarking tools, alongside a Disk Space explorer, Process Manager, and Backup Manager. Still, it's worth getting to know each of WinOptimizer’s tools yourself, as you’re given control over how they run and what they do to your computer. Clicking on any of the buttons gives you a more detailed report on what was found and how WinOptimizer intends to fix the issue. In our testing, the analysis was good, finding more problems on our test machine than in most of our testing. It takes around 90 seconds to perform an analysis. This is WinOptimizer’s one-size-fits-all scan that checks for unnecessary files, broken registry entries, invalid shortcuts, and browser traces such as cookies and history files. The Overview page displays a CPU usage gauge and an Analyze button. The automatic scan recognized many problems with our test machine (Image credit: Ashampoo WinOptimizer) Interface and in useĪshampoo WinOptimizer has a clean, modern interface with two skins: Darkmode and Lightmode.

Ashampoo winoptimizer 2021 full